Terms & Conditions
INVOICING
a. All payments will include a GST of 3% on jewelry and 1.25% on solitaire diamonds only. Full payment must be completed before the product is delivered. In cases where the gold weight exceeds the stated price, payment must be made before dispatch.
b. Items listed in the invoice are not intended for resale. The jurisdiction for any matters related to this invoice is subject to Margao. We affirm that this invoice accurately reflects the actual price of the described goods, and all details are true and correct.
c. Consumers have the option to verify the purity of hallmarked jewelry/artifacts at any BIS-recognized A&H center. The list of these centers is available on www.bis.gov.in.
CUSTOM ORDERS
a. Love Diamonds by Karina provides the option for personalized jewelry customization based on your preferences for price, metal, and gemstone. To customize a specific model, kindly share a clear picture on www.lovediamondsbykarina.com/custom-design through the custom designing section. Alternatively, you can communicate your specific requirements through messages or emails.
During the customization process, we collaborate closely with you to align with your preferences. It is important to thoroughly review every detail before providing approval, as once the customized products are ready, no exchanges or returns will be accommodated.
b. Creating a unique piece of art requires time, and our skilled artisans invest their dedication in crafting your customized jewelry. Typically, the creation process spans 15 to 30 days. The precise timeframe for your jewelry's creation will be communicated upon the finalization of the design. We appreciate your cooperation and understanding throughout this process.
There is no return, refund or exchange of customized or personalized products. Kindly view our custom Jewlery Term and conditions
SHIPPING POLICY
a. Love Diamonds by Karina extends FREE shipping on all orders in INDIA.
b. The shipping period ranges from 7-20 days for ready products. Made to order and Custom orders require up to 3 to 4 weeks for production and delivery. Expedited shipping is available at an extra cost of INR 1000; kindly reach out to us to avail this option.
c. Please note that Love Diamonds by Karina cannot be held responsible for unforeseen delivery delays due to adverse weather, lockdowns, or national/regional festivities. Despite challenges, we strive to fulfil orders within the committed timeframe.
d. Our deliveries are entrusted to reliable courier services, including BVC, Sequel, and DHL. While we make every effort to ensure timely deliveries, external factors may occasionally cause delays. If your order surpasses the estimated delivery time by 2 weeks, we will contact you to confirm if you wish to proceed.
e. For international shipments, shipping charges will vary. We will update you with the charges. Please consult your local authorities for customs duty details on your purchased product. Any customs duty or entry tax imposed by your government is your responsibility. In the US, imports up to $500 are duty-free.
f. Every package is delivered in a durable packing, with Love Diamonds by Karina (LDK) printed on the package. It is accompanied with relevant certificates and invoice for payment made.
TRACKING YOUR ORDER
Once your order has been shipped, you will receive a communication from LDK informing you of your shipment details. You can also check the status of your order once it has been shipped by visiting our logistics partner's web site and following the instructions using your tracking number.
CANCELLATION OF THE ORDER
Customer can cancel the order placed on the website through email or by calling our customer support numbers mentioned below within 24 hours of placing the order. The cancelled order shall be acknowledged and confirmed to the customer through email or call, only after that, it will be confirmed as “Cancelled order”. We make sure to refund the amount through the same mode of payment within 7 to 10 working days.
In case of any dissonance, we have the right to cancel any of the orders. We make sure to notify you if in case your order is cancelled wholly or partially or if in case any extra data is required to accept your order.
LIFETIME EXCHANGE POLICY
a. Love Diamonds by Karina offers an exchange policy for all purchases made from the company. This policy is only for products upto INR 1,00,000/- Customers can exchange their used or old jewelry for a new piece that is trending.
b. To be eligible for an exchange, customers MUST provide the original invoice copy and product certificate with the product.
- To initiate an exchange, customers are required to email us the invoice and certification and product picture. Upon receipt, we will arrange for a pickup, and the courier charges for the return must be covered by the customer.
- Before accepting the old jewelry, Love Diamonds by Karina will conduct a thorough examination, considering factors such as weight, authenticity, and the presence of any damage or defects like cracks or alterations.
- The exchange process typically takes 7 to 15 working days. Following the assessment, you will be issued a voucher equivalent to the determined value.
- This voucher holds its validity for 12 months from the date mentioned and can be applied toward the purchase of any item, excluding gold coins from LDK. It's important to note that the voucher cannot be converted into cash. This process ensures a smooth exchange experience for our customers.
The value of the old jewellery will be evaluated based on prevailing market prices.
1.For gold :- Customers will receive 100% of the value, based on the net weight of the metal as per current market price.
2.For accent Natural diamonds:- Customers will receive 90% of the value based on the prevailing stone value of the same grade.
3. For Lab Grown Diamonds :- Customer can get a rate of 80% of lab grown diamond price as per invoice
4. For solitaire diamonds/ loose diamonds / Loose Gemstones :- Love Diamonds by Karina will list the diamond on their portal free of charge
5. Making charges, Courier charges, hallmarking, certifications will be deducted from the old jewelry, and the price difference for the new jewelry will be charged extra based on actual.
- Pearl, gemstones, Loose Diamonds and Solitaire diamonds are NOT INCLUDED FOR EXCHANGE POLICY
- Lifetime Exchange Policy at this point is offered on orders within India only
Custom-made and personalized orders are non-returnable, non-exchangeable, and non-refundable. Love Diamonds by Karina reserves the right to reject any exchange without a certificate or invoice or for non-Love Diamonds by Karina products or any tampered or damaged product.
RETURN POLICY
We at Love Diamonds by Karina believe in satisfying and delighting our customers. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it.
A. 7 day Return and Refund Policy:
If for any reason you are not satisfied with your ordered item you may inform LDK within 7 days of receipt of the product, LDK offers for return of the item and refund for the same within 7 days of return of the shipped product.
B. Exclusions from policy:
- Solitaries/ Gemstones / Loose Diamonds cannot be returned once the order is confirmed and processed by LDK
- Products invoice value of which exceeds Rs. 50,000 are not eligible for return except in cases of manufacturing defect or delivery of wrong product.
C. In case of receipt of a damaged product, a product that you did not order or the wrong item, we’ll exchange it free of charge, or refund the full cost of the merchandise and shipping charges (LDK shall inspect the item upon receipt) after deducting taxes and/or duties if any. If it is indeed an error or a defective product, your refund or exchange will be on its way shortly. However, if the product is found faultless, shipping charges and other taxes or duties will apply and accordingly after deducting shipping charges and taxes and/or duties if any, refund will be issued.
LDK return and refund policies are subject to the following terms and conditions:
1. REGISTERING A RETURN
a. If you are not satisfied with our product/delivery of wrong product/delivery of product with wrong size you could return it within 7 days of receipt of the product by calling us on our Customer Support Number or emailing us with following details for assistance.
- i. Invoice Date
- ii. Payment Details
- iii. Invoice Number
b. The return can be made for a refund of the full invoice value. In case of return of a product delivered internationally export and import duty shall be borne by the buyer.
c. The invoice value of the item being returned should not exceed Rs. 50,000/-. No refund or return will be allowed in case if the value of the product is more than 50,000.
d. Once your returned item is received by LDK a Quality Assurance check shall be conducted on the item to check for signs of wear/ alteration or resetting. The product should be accompanied with the labels, relevant certificates and original invoice for all returns/ refund claims. We accept returns for deliveries outside India; however the shipping cost and other related cost such as Taxes and/or Duties if any for such return will need to be borne by the Buyer in all circumstances.
2. PACKAGING FOR RETURN
a. Preserve original packing and the item in its sealed form with all accessories, tags, boxes, stickers, papers and original Invoice.
b. Upon receipt of your return request calls on our Customer Service and/or a mail on our mail id; LDK shall immediately courier a packing box for securely packing the product. The packing of the product should only be done in the packing box provided by or on behalf of LDK and should be kept ready for our courier service agent to collect it. It may be noted the packing box once packed and sealed by you should not be tampered. Once your package is ready, call our customer service team and we will arrange to pick it up at your doorstep.
d. At the time of receipt of your return request call and /or mail our team shall provide you with unique return request number which can be used to track updates on your return request by calling us on our customer service number.
e. At the discretion of LDK, you can expect a refund within 15 working days of our receiving your returned product at our doorstep. Refund will be credited to the same account which was used for original purchase.
f. LDK shall not be responsible for loss or damage of return shipments.
3. SHIPPING OF RETURNED/ EXCHANGE ITEMS
Free shipping is available for return of item within the 15 day return and refund policy.
Provided however that if the return is due to the fault of the buyer (example: buyer did not like it, change of mind, wrong size selection etc.), buyer will bear all the shipping and other related costs associated with such exchange. The original shipping cost and shipping cost related to return in such a case will be borne by the buyer and will be deducted from the refund amount.
4. TIME AND PAYMENT OF REFUND
Within 15 days, after receipt of the returned product by LDK or after the receipt of request for refund by the Buyer in case of non-availability of the product.
Following Points shall be considered at the time of making payment of refund:
- In case the buyer cannot produce the original product certificate and copy/ original of invoice for all return/ refund, the amount for refund will be determined by LDK at its discretion when the product is received back.
- LDK reserves the right to change the price of the return/ refund subject to the condition of the returned item.
- VAT is applicable for return and refund transactions at the then applicable rate. In case, any discount or promo codes are used during the original purchase, the amount will be reduced by the amount equivalent to the discount or promo codes. Such discount or promo codes used once cannot be reused.